Solution: Be sure your microphone is plugged in before you log in to Adobe Connect. Otherwise, quit Adobe Connect, plug in your microphone, and log in again.
Solution: Be sure you click “Allow” when you get a popup asking for permission for Adobe Connect to access your microphone.
Solution: When you’re in an Adobe Connect session, do the Audio Setup Wizard, under the ‘Meeting’ menu. The most important part is Step 2, where you pick a microphone from a list. Make sure you select the right microphone. If your microphone is not listed, you need to restart your computer with the microphone connected. If after a restart it is still not listed, you might need to install drivers for your microphone.
Solution: Make sure that your microphone and audio headset works with your computer when you are not logged in to Adobe Connect. If it does not, and you can’t hear the audio and/or can’t be heard when you speak into the microphone, try this (for Windows)
- Right-click on the little speaker icon that’s in the lower-right corner of the screen, near the clock
- Select “Adjust Audio Properties” or “Recording Devices” (depending on your version of Windows)
- In the window that pops up, click the “audio” or “recordings” tab
- Click the microphone that you are using
- Click the “properties” button
- Click the “levels” tab
- Adjust the microphone level to increase the volume
- Click “OK”
- You may need to “disable” other microphones