{"id":1045,"date":"2014-05-28T21:09:28","date_gmt":"2014-05-28T21:09:28","guid":{"rendered":"http:\/\/otl.du.edu\/knowledgebase\/?p=1045"},"modified":"2020-04-09T01:08:02","modified_gmt":"2020-04-09T01:08:02","slug":"the-canvas-help-menu","status":"publish","type":"post","link":"https:\/\/otl.du.edu\/knowledgebase\/the-canvas-help-menu\/","title":{"rendered":"The Canvas Help Menu"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1045\" class=\"elementor elementor-1045\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6c012b40 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6c012b40\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4961654b\" data-id=\"4961654b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fd223c9 elementor-widget elementor-widget-text-editor\" data-id=\"fd223c9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>DU has a Tier 1 Support contract with Instructure Canvas, which provides 24\/7 access to technical support from Canvas staff. <span style=\"color: #993300;\">Tier 1 support cannot assist you with password resets, DU email, or any other DU-specific technical issues.<\/span> The IT Help Center is the only entity that can reset your DU passcode.<\/p><p>After you login to Canvas, you may access these resources via the &#8220;Help&#8221; link on the lower left menu of your Canvas screen.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-2260 size-full aligncenter\" src=\"https:\/\/otl.du.edu\/knowledgebase\/files\/2014\/05\/DUCanvasHelpMenu-1.png\" alt=\"\" width=\"448\" height=\"784\" srcset=\"https:\/\/otl.du.edu\/wp-content\/uploads\/sites\/2\/2014\/05\/DUCanvasHelpMenu-1.png 448w, https:\/\/otl.du.edu\/wp-content\/uploads\/sites\/2\/2014\/05\/DUCanvasHelpMenu-1-171x300.png 171w, https:\/\/otl.du.edu\/wp-content\/uploads\/sites\/2\/2014\/05\/DUCanvasHelpMenu-1-34x60.png 34w, https:\/\/otl.du.edu\/wp-content\/uploads\/sites\/2\/2014\/05\/DUCanvasHelpMenu-1-86x150.png 86w\" sizes=\"auto, (max-width: 448px) 100vw, 448px\" \/><\/p><p>You have several options:<\/p><ol><li>Ask Your Instructor a Question: A message will be sent to all the teachers and teaching assistants in the course you select.<\/li><li>Search the Canvas Guides: this should be your first stop, especially for &#8220;how-to&#8221; questions. The guides are indexed, easy to search, and always up to date. This is likely to be the quickest way for you to get the answer you are looking for.<\/li><li>Canvas Support Hotline (Students): a toll-free number unique to DU students for speaking directly with Canvas Support<\/li><li>Chat with Canvas Support (Students): opens a live online chat session with Canvas Support.<\/li><li>Canvas Support Hotline (Faculty): a toll-free number unique to DU faculty for speaking directly with Canvas Support<\/li><li>Chat with Canvas Support (Faculty): opens a live online chat session with Canvas Support.<\/li><li>Report a Problem: will generate a ticket with Canvas and should be primarily used for reporting bugs or errors.<\/li><li>Ask The Community: will direct you to the Canvas user forums, where you can review and discuss feature requests, best practices, etc.<\/li><li>Submit a Feature Idea: if you have an idea to improve Canvas, you can submit it here.<\/li><li>Zoom Webconference Support: The phone number to call for help with Zoom.<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>DU has a Tier 1 Support contract with Instructure Canvas, which provides 24\/7 access to technical support from Canvas staff. Tier 1 support cannot assist you with password resets, DU email, or any other DU-specific technical issues. The IT Help Center is the only entity that can reset your DU passcode. After you login to [&hellip;]<\/p>\n","protected":false},"author":28,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[77],"tags":[],"class_list":["post-1045","post","type-post","status-publish","format-standard","hentry","category-canvas-support"],"_links":{"self":[{"href":"https:\/\/otl.du.edu\/knowledgebase\/wp-json\/wp\/v2\/posts\/1045","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/otl.du.edu\/knowledgebase\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/otl.du.edu\/knowledgebase\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/otl.du.edu\/knowledgebase\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/otl.du.edu\/knowledgebase\/wp-json\/wp\/v2\/comments?post=1045"}],"version-history":[{"count":0,"href":"https:\/\/otl.du.edu\/knowledgebase\/wp-json\/wp\/v2\/posts\/1045\/revisions"}],"wp:attachment":[{"href":"https:\/\/otl.du.edu\/knowledgebase\/wp-json\/wp\/v2\/media?parent=1045"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/otl.du.edu\/knowledgebase\/wp-json\/wp\/v2\/categories?post=1045"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/otl.du.edu\/knowledgebase\/wp-json\/wp\/v2\/tags?post=1045"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}