DU has a Tier 1 Support contract with Instructure Canvas, which provides 24/7 access to technical support from Canvas staff. That number is (855) 712-9770. Tier 1 support cannot assist you with password resets, DU email, or any other DU-specific technical issues. The UTS help desk (303-871-4700) is the only entity that can reset your DU passcode.

You may access Canvas help via the “Help” link on the upper right part of your Canvas screen. You have several options:

  1. Search the Canvas Guides: this should be your first stop, especially for “how-to” questions. The guides are indexed, easy to search, and always up to date. This is likely to be the quickest way for you to get the answer you are looking for.
  2. Report a Problem: will generate a ticket with Canvas and should be primarily used for reporting bugs or errors.
  3. Canvas Support Hotline: a toll-free number unique to DU for speaking directly with Canvas Support – (855) 712-9770
  4. Chat with Canvas Support: opens a live online chat session with Canvas Support.
  5. Ask The Community: will direct you to the Canvas user forums, where you can review and discuss feature requests, best practices, etc.
  6. Request a feature: if you have an idea to improve Canvas, you can submit it here.

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