Kaltura – Videos not playing in Canvas – 3rd party cookies

This article covers:

Overview

Some people using Mac Safari or Google Chrome will see an error message when accessing Kaltura pages in Canvas. The message states: “It seems your browser is blocking 3rd party session cookies which are required for the Kaltura application. To resolve this issue, please update your settings to allow 3rd party cookies.“

Solution for Mac Safari

  1. In Mac Safari, click Safari on the top left side of your window.
  2. Click Preferences.
  3. Click Privacy.
  4. Uncheck the box called “Prevent cross-site tracking”.
  5. Revisit or refresh your Canvas My Media or Media Gallery page. You should now see the page come up without any error messages.
  6. Go back to Preferences and check the box called “Prevent cross-site tracking”.
  7. Closeout your Preferences window.
  8. Go back to Canvas and click Media Gallery to refresh the page, it should work now.
  9. Additional Resource: Enabling 3rd Party Cookies for Chrome “Incognito” Mode and Safari for Mac
Browser Security – 3rd party session cookies.

Video instructions

Solution for Google Chrome

  1. Go to your browser window and type chrome://settings.
  2. Click Privacy and Security
  3. Click on Site Settings
  4. Click on Cookies and site data.
  5. Here you will have two ways to enable 3rd party cookies:
    A. Enable Block third-party cookies and add [*.]canvas.du.edu under the Sites that can always used cookies section. This will allow Canvas to allow use 3rd party cookies.
    B. Under the General Settings, click Allow all Cookies. This is less secure because it allows
  6. Additional Resource: Enabling 3rd Party Cookies for Chrome “Incognito” Mode and Safari for Mac
Steps 1, 2, and 3.
Step 4
Step 5 – Option A
Step 5 – Option B

Solution for Firefox

Note: The fix to address the previous errors for 3rd party cookies in Firefox version 96 deployed as scheduled on Sunday, January 23rd, 2022. Verification has already been received from some customers that this has resolved the issue. Kaltura Software Release Notes

Solution for DuckDuckGo

DuckDuckGo is a free web browser search extension does not collect search history and blocks many types of tracker scripts. Unfortunately , since the Kaltura media player tracks students watching videos in order to collect analytics, DuckDuckGo will block the Kaltura media player. The solution is to uninstall DuckDuckGo web extension.

Additional Resources

More information on how to enable 3rd party cookies in your browser.