DU has a Tier 1 Support contract with Instructure Canvas, which provides 24/7 access to technical support from Canvas staff. That number is (833) 291-3240. Tier 1 support cannot assist you with password resets, DU email, or any other DU-specific technical issues. The IT Help Center (303-871-4700) is the only entity that can reset your DU passcode. […]
Category: Canvas Support
VeriCite Help
Instructor Frequently Asked Questions about the VeriCite transition Instructor Help: How do I add a VeriCite assignment? How do I view VeriCite reports for student submissions? How do I navigate a VeriCite report? How do I print a VeriCite report? How do I download a student’s original file submission from VeriCite? What is the score […]
How do I cross-list two courses into one in Canvas?
Cross-listing allows you to move section enrollments from individual courses and combine them into one course. This feature is helpful for instructors who teach several sections of the same course and only want to manage course data in one location, or those that have undergraduate/graduate Canvas courses and don’t wish to double-manage the material. Section […]
Saving instructor feedback from Canvas
Students can access current and completed courses in Canvas while they are enrolled at the University of Denver, but it may be useful to have a downloaded copy of any instructor’s feedback from individual assignments. This video explains how you can view your feedback and save instructor- annotated copies of your paper, as well as download […]
Loading Zoom recordings into Canvas
Instructors or students who are using the Zoom videoconferencing service can save their recorded meetings to their Mac or PC. Those videos are saved in .mp4 format and can be inserted into Canvas for the class to view. This 2 minute video demonstrates how to load the videos into a Canvas page or follow the […]
How often does Canvas update from Banner?
Canvas receives new courses, course name changes, student enrollments and faculty listings from Banner daily at 7am, 9am, 11am, 1pm, 3pm, 5pm, 7pm, 9pm, and 11pm.
Using SpeedGrader in Canvas
SpeedGrader makes it easy to evaluate individual student assignments and group assignments quickly. You can access SpeedGrader through: Assignments, Quizzes, Graded Discussions, and the Gradebook. NOTE: SpeedGrader is generally designed for one instructor role to grade submissions at a time. Because of how SpeedGrader data is loaded and stored in the browser, multiple users should […]
How do I contact my students before the course starts?
Instructors can use the Canvas Inbox tool to message students, but the course MUST be published in order for students to receive a Canvas Inbox message or an emailed Notification. These Canvas Inbox messages and email Notifications will NOT RESEND once the course is published. If an instructor or TA sends a message before the course is […]
As an Instructor, how do I add course reserve material to my Canvas Course?
Answer: The Library staff handles the course reserve requests and will publish a link into your Canvas course. This allows the students to view the course reserve material within Canvas and not have to visit a second website. Requests for reserve items may be submitted in several ways: -Syllabi and citations in list form are accepted via […]
Students changing sections in a Canvas Course
Issue: Students who change sections of a course after grades have been submitted in Canvas will need their grades migrated to their new section. For example, a student is enrolled in INTS-4001-1 and changes to INTS-4001-2. Students who change sections of a course via the Registrar will be removed from their previous section in Canvas […]
Downloading your Canvas course as an ePub
In the Course, go to the Settings page and then Feature Options menu. Click the first radio button for ePub export from left to right to see the ON/green checkbox symbol. Repeat this step for all courses where you’d like to download as ePub. In the main Canvas navigation (brown menu bar on the left) click […]
Canvas and Apple Mouse/Trackpad Gestures
Some instructors have reported losing their work when editing Pages, Assignment instructions, Quizzes or other areas within Canvas while using Safari or Google Chrome and using an Apple Mouse or the trackpad. It is possible to ‘swipe’ using one, two or three fingers within the Mac operating system, and this gesture can cause the browser to ‘erase’ […]
The Canvas Mobile Experience
There are two methods to interact with Canvas on mobile devices: a browser and a mobile application (app). Native Canvas applications for iOS (iPhone, iPad) and Android are available for free download in the Apple and Google app store for each platform. For instructors, download the Canvas Teacher App so that you can grade student […]
Email replies to students or instructors via Canvas are bouncing back
Problem: you receive an email bounceback message similar to this one “The message titled “Re: Benjamin Johnson (University of Denver) just sent you a message in Canvas.” could not be delivered. The message was sent from an address that is not linked with your Canvas account.” Explanation: Canvas users can elect to receive their Canvas Conversations via […]
Canvas Webinar Recordings
Here are the recordings of our most recent workshops: Canvas Basics 12/12/2017 Canvas Basics 9/17/2017 Canvas Basics 8/31/2017 Assignments and Grading in Canvas from 2014, Canvas looks slightly different but the functionality is similar Turn your Blackboard Course into a Canvas Course for instructors migrating content from other Universities
The Canvas Help Menu
DU has a Tier 1 Support contract with Instructure Canvas, which provides 24/7 access to technical support from Canvas staff. Tier 1 support cannot assist you with password resets, DU email, or any other DU-specific technical issues. The IT Help Center (303-871-4700) is the only entity that can reset your DU passcode. After you login […]
Canvas Instructor and Student Tutorials
These tutorials have been designed with DU users in mind. They are public courses that do not require you to enroll or even log in. DU Canvas Instructor Tutorial DU Canvas Student Orientation DU Canvas login page – https://canvas.du.edu Contact our office if you wish to learn more about Canvas – otl@du.edu or 303-871-2084
Canvas Guides
Here are links to the various guides from Instructure Canvas. These guides are searchable and indexed, which make them easy to navigate. The guides are almost always up to date and based on the current release cycle. The guides should be your first step if you have a “how-to” question (instead of calling or emailing), […]